Updated on April 30, 2020

1. Introduction

About The Solution (ATS) respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

2. Scope

It is ATS policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our employees, customers, business partners and others who share their personal information with us.

This Global Privacy Policy (this ‘Policy’) describes how ATS protects your privacy when we collect personal information. As used in this Policy, the term ‘personal information’ refers to information that identifies you personally, alone or in combination with other information available to us.

This Policy applies, in general, to all websites operated by or on behalf of ATS and its business units worldwide.

2.1 Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information such as, Name, E-mail address, Phone number
  • Billing Information such as, Credit Card number and Billing Address.
  • Unique Identifiers such as User name, Account number, Passwords
  • Preferences Information such as Product wish lists, Order history, Marketing preferences
  • Information about your business such as Company name, Company size, Business type.

2.2 We use this information to

  • Fulfill your order
  • Send you order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you catalogs
  • Send you newsletters
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Application, Website and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
  • Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at

3. Information Sharing

We will share your personal information with third parties only in the ways that are described in this Privacy Statement. We do not sell your personal information to third parties.

We may share your personal information with companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

  • As required by law such as to comply with legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • To any other third party with your prior consent to do so.

3.1 Sharing with trusted third parties

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

4. Communicating with you

We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Newsletters
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies.In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at

5. Transfer of Personal Data abroad

If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across International borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

6. Sharing your billing Information with Third party

6.1 Bank Transfer 

If you choose to use bank transfer to finalize and pay for your order, our bank details will be available and you can share with us the swift on the following email once the transfer is done. You can email us to share our bank details with you on the following email

7. Security

The security of your personal information is very important to us. We follow globally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security, you can contact us at

We will retain your information as long as your account is active or as needed to provide you services, unless otherwise specified by you.

8. Usage of 3rd Party Services for Data Sources

Client uses third parties to gather End User’s data from financial institutions. By using our service, you grant our third-party provider the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution according to terms of our third-party provider’s privacy policy.

9. Compliance with legal, regulatory and law enforcement requests.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. 

10. Age restrictions

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us at

11. Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices at any time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


ATS commits to subject the Personal information covered by this policy to the following principles:

(A) NOTICE: Where ATS collects Personal information directly from individuals, it will inform them about the purposes for which it collects, stores and processes Personal information about them, and the choices and means, if any,ATS offers individuals for limiting the use and disclosure of their Personal information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal information to ATS, or as soon as practicable thereafter, and in any event before ATS uses the information for a purpose other than that for which it was originally collected.

(B) CHOICE: ATS will offer individuals the opportunity to choose (opt-out) whether their Personal information is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. ATS will provide individuals with reasonable mechanisms to exercise their choices should requisite circumstances arise.

(C) DATA INTEGRITY AND PURPOSE LIMITATION: ATS will use Personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. ATS will take reasonable steps to ensure that Personal information is relevant to its intended use, accurate, complete and current.

(D) ACCESS AND CORRECTION: Upon request, ATS will grant individuals reasonable access to Personal information that it holds about them. In addition, ATS will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. Any employees that desire to review or update their Personal information can do so by contacting their local Human Resources Representative.

(E) SECURITY: ATS will take reasonable precautions to protect Personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. ATS protects data in many ways. Physical security is designed to prevent unauthorized access to database equipment and hard copies of sensitive Personal information. Electronic security measures continuously monitor access to our servers and provide protection from hacking or other unauthorized access from remote locations. This protection includes the use of firewalls, restricted access and encryption technology. ATS limits access to Personal information and data to those persons in ATS' organization,that have a specific business purpose for maintaining and processing such Personal information and data. Individuals who have been granted access to Personal information are aware of their responsibilities to protect the security, confidentiality and integrity of that information and have been provided training and instruction on how to do so.

(F) ACCOUNTABILITY FOR ONWARD TRANSFER: ATS acts as a data controller of Personal Data collected from customers and may transfer data onward for processing to other countries, which may not possess Data Protection adequacy levels.


Any questions or concerns regarding the use or disclosure of Personal information should be directed to the ATS Data Protection and Privacy Office. ATS will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal information in accordance with the principles contained in this Policy. For complaints that cannot be resolved between ATS and the complainant, ATS has agreed to participate in the dispute resolution procedures of the panel established by the data protection authorities and to cooperate and comply with the Information Commissioner (National Data Protection Authority) to resolve disputes pursuant to the relevant privacy principles. In some circumstances, complainants may be able to appeal these decisions by invoking binding arbitration. All of these dispute resolution mechanisms are free of charge to you.

Contact Information

You can contact us about this privacy statement by writing or email us at the address below:

About The Solution DMCC.
Mazaya Business Avenue AA1,
Jumeirah Lakes Towers,
Dubai, 392294,
United Arab Of Emirates